We will refund any payments you have made to your Account. Enter the amount you want to be refunded and click Submit. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. You have the option to print or download this for your records. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. You can cancel your T-FLOW account at any time . Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. you receive the mobility supplement of a War Pension. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Merseytravel fast tag account login. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. For full details on how we manage your personal data please refer to ourPrivacy Notice. You receive the mobility supplement of a war pension. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. They will be contacted directly to discuss transferring to T-FLOW over the coming months. You must travel through an attended toll booth to receive the free journey. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Further information can be found at on the Governments website. Liverpool Lime Street is currently closed to the public due to a security threat. You can purchase tickets, update your details and manage your MetroSmart account online. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. We aim to have normal service resumed as swiftly as possible. Check out some of our frequently asked questions online. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. You hold a Disabled Persons (Blue) Parking badge Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. I want to travel through the tunnel. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Pay and Get FASTag at door step. I have a summons relating to an offence inside the tunnel. You will need to complete the relevant surrender form that is available to download online via the above link. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Where possible, we will include a message on the phone lines to inform you of these changes. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. your current council tax bill, or a utility bill with your name and address dated within the last 3 months via your dashboard where you can view your statement or see an itemised history of journeys made. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. What do the traffic light and lane display messages mean? Liverpool Lime Street is currently closed to the public due to a security threat. For all other users the Class 1 toll is 2.00. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. What happens if I need to make more than my planned journeys? In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. If you wish to change your nominated vehicle please call 0151 330 1004. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. T&C apply. Customers have the option to open a personal or business T-FLOW Account. For full details on how we manage your personal data please refer to our. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. The loans are still being paid and will not be paid off until 2048. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. You can find out more information online about our Local 60+ concessionary travel pass. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. Mersey Tunnels Fast Tag top up and account queries. Please ensure you leave enough credit to cover any journeys that you need to make. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. When will I receive my new allocation of journeys in my account? You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. What documents do I need as proof of eligibility? For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. To request a receipt, please have your card payment details available and click here. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. You can call our Customer Service Contact Centre on 0151 330 1004. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Please use. What is the Mersey Tunnel's Residents Discount Scheme? If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. Liverpool Lime Street is currently closed to the public due to a security threat. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Or you can visit a Merseytravel Centre. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. your current driving licence We are sorry for any inconvenience caused. Buy FASTag. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. Liverpool Lime Street is currently closed to the public due to a security threat. Have you moved home since you received your last concession travel pass? Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). . Do I need to attend court? Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. The User shall not sell, tamper with or wilfully damage the Fast Tag. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. 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